Certificate Fix for Zoomtext Products
The digital certificate used to certify newer ZoomText and Window-Eyes software products has been compromised. As a result, our certificate will be revoked on or around January 26th, which will result in startup failures for the following Ai Squared products.
Affected Ai Squared Software Products
When attempting to start the following Ai Squared software products, the product will fail to launch and display a Windows error message: “A referral was returned from the server”
- ZoomText Magnifier – Build numbers 10.10.8 through 10.11.6
- ZoomText Magnifier/Reader v10.1 – Build numbers 10.10.8 through 10.11.6
- ZoomText Fusion v10.1 – Build numbers 10.11.1 through 10.11.5
- ZoomText Keyboard v4 – Build numbers 4.0.0 and 4.1.0
- Window-Eyes v9.5 – Build numbers 9.5.1 and 9.5.3
When attempting to start the following Ai Squared software products, the product may launch even though the certificate has been revoked. Anti-virus utilities may detect the invalid certificate and block the software from running.
- ZoomText ImageReader v1.2 – Build numbers 1.2.16106
- ZoomText Voices (language packs) v1.0 – Build numbers 18.104.22.16893
- Vocalizer Expressive v1.3 (for Window-Eyes) – Build numbers 22.214.171.12429
Note: Inspection of the certificate will show that the certificate is invalid. Inspection and validation of certificates is a process performed by some organizations.
Solution (software updates)
For each of the affected products, software updates incorporating a new digital signature will be released and available for download prior to January 26th. These updates will be available using the Check for Updates wizard where available or by download :
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